Fwd: #1123910 Twitter Support: update on "Hi, We have received a complaint that your account, @RMITlibrary, may be in violation of T..."

An example of an email that requests changes be made to your twitter account.  Useful reference when dealing with Trademarked brands on twitter.  Here's how I responded.

Hi Kessel,

Thanks for the information, I didn't realise this all existed.  I have adapted the content of the account by removing background images etc.  I have even included a link to the official RMIT library account (which didn't exist when I created the @RMITlibrary account).  Please let me know if there is anything else that you need me to do to comply with the request.

---------- Forwarded message ----------
From: Kessel <notifications-support@twitter.zendesk.com>
Date: Tue, Aug 10, 2010 at 8:57 AM
Subject: #1123910 Twitter Support: update on "Hi, We have received a complaint that your account, @RMITlibrary, may be in violation of T..."
To: RMITlibrary

## Please do not write below this line ##

Ticket #1123910: Hi, We have received a complaint that your account, @RMITl...

Kessel, Aug 09 03:57 pm (PDT): Hi, We have received a complaint that your account, @RMITlibrary, may be in violation of Twitter's trademark policy. Using a company or business name, logo, or other trademark-protected materials in a manner that may mislead or confuse others or be used for financial gain may be considered a trademark policy violation. In order to avoid potential confusion, we strongly suggest that you edit your account to clarify that it is not affiliated with the trademark. Twitter offers guidelines for accounts intended as news feed, fan, or commentary about brands. Please see the following support page for information about possible edits that would remove potential confusion. http://help.twitter.com/entries/18367-trademark-policy In particular, please review and make changes to these aspects of your profile to make it clear that your account is not affiliated with the trademarked brand: Username Account name URL Bio Background/Avatar Location You are free to continue operating your account so long as you make it clear it is not affiliated with the brand. However, please understand that your account is subject to permanent suspension if it is found to further violate our Rules regarding trademark or fails to comply with the suggested edits. Please make the required changes within 48 hours. We appreciate your cooperation in this matter. Thank you, Kessel Twitter Trust & Safety -------------------------------------- Please note: You can respond to this message by replying from the address this email was sent to. If you respond from a different forwarding address or email alias (i.e. username+alias@gmail.com) your email will not be seen by our support staff. If you have a Twitter account associated with this email address, you can also update and review this ticket online by clicking the ticket link above.

This email is a service from Twitter Support